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Billing Policies: The initial setup fee and first months service fee is billed to your credit card upon submission of your order. The setup fee is non-refundable. If you have chosen an alternate payment method (check, money order, transfer, etc.) we must receive the set-up fee and first month's service fee in our office before your order is processed. We accept the following forms of payment: American Express, MasterCard, Discover, or Visa. We also accept Money Orders, and business or personal checks in US Dollars. Please include your customer number and domain name on your check, and mail to: All new customers are required to agree to our online agreement. A copy of the agreement is sent to the email address listed on the account. Please do not fax or mail a copy of the agreement since it was agreed to online. The order confirmation information is sent directly to the customer via e-mail. All accounts are billed according to the calendar month. Invoices are available to a customer only on request. If your payment is returned your account will be deactivated immediately and you will be charged a $20 processing fee for the returned payment and a $25 reactivation fee. If you have submitted a credit card for your monthly billing and you initiate a chargeback through your credit card company, your account will immediately be suspended. Customers will need to fax a signed statement authorizing SecureLook® to charge your credit card for all the charges listed to your account. Your account will be charged a $25 reactivation fee and a $30 processing fee. Submit Billing Inquiries
at: Submit requests for
a credit or adjustment to an account by completing the following web form.
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